So, just over ten years ago. We decided to provide an all in end-to-end delivery of Information Technology Support Services for Business. First of all, we spoke to our clients to find out what their challenges around delivering Information Technology support were. Furthermore, we found that our clients were struggling to manage and deliver the Information Technology Services that support their business. From those conversations took a ground up approach, to provide an all encompassing solution for Workstations, Phones, Network, Servers, Datacenter, Printers, Internet and Application Support. Furthermore, that innovative solution was “Office in a Box“. That’s really what is now called “Digital Transformation Services” in the industry. Additionally, it allowed us to look inward and challenge the approach to how we deliver our Managed Services Support.
Simplified Support with Digital Transformation Services
Firstly, we can reduce ongoing administrative costs and issues with our holistic approach to service delivery, in a trusted Managed Services Support partner, Network Services. Secondly, we have a 24/7/365 U.S based Service Desk and twenty-plus years of service delivery experience. Additionally, Network Services provided End to end Digital support for :
- Workstation – Management Support
- Productivity Suite – Management Support
- Service Desk / Remote Chat – Client Specific
- VOIP Phone – Monitoring & Management Support
- Wireless & Wired Network – Monitoring & Management Support
- Router / Firewall – Monitoring & Management Support
- Server Device – Monitoring & Management Support
- Multifunction Printer Support
Thirdly, we recognize how meaningful support services are for your organization. We don’t approach our customer business requirements as a one size fits all. Don’t you want to make sure you’re working with a team that you can count on?
Realize cost savings and productivity gains
With our Digital Transformation Services. You will minimize overall expenses and control staffing needs by leveraging our expert team and comprehensive management practice. What is critical to your long-term success is that the Service Architecture and resulting solution aligns with your needs. Furthermore, Network Services offers services that can be designed to fit your exact business needs. We provide :
- Deployment and Onsite Services: Deployment & management of devices into your business environment
- On Site Support / Field Services Dispatch
- Remote Monitoring: 24x7x365 proactive monitoring of supported device health, availability and status
- Remote Device Management: 24x7x365 ongoing Management of the devices in your environment
- Problem Management
- Incident Management
- Change Management
- Reporting
Furthermore, we bring our Best-In-Class Remote Monitoring, Management suite, and End-User support tools. This allows us to effectively & efficiently manage all your supported devices from end-to-end as part of our service delivery model. Lastly, all you need to do is allow us to impress you!
Complete Support Services for your business
First, we also know how important it is to support hybrid, diverse customer environments like yours. Furthermore, with our Managed Services and service delivery expertise. Secondly, we can help you effectively manage, monitor, and optimize your entire service experience. Additionally, this is accomplished through a combination of :
- Best-in-class processes / Procedures
- Monthly/quarterly business reviews
- Automated alerts from our best-in-class management tools
- Top-notch US Based Service Desk
- Experienced Support engineers & Account Managers
So, do yourself a favor, and reach out to our experts to assist with your business support service needs for your business.